Terms of Service

Welcome to Gentle Groom. These Terms of Service ("Terms") govern your access to and use of the website gentlegroom.shop and any purchases you make from us ("Gentle Groom", "we", "us", or "our"). By using our site or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By purchasing from us, you represent that the information you provide is accurate and that you are authorized to use the payment method you select.

2. Products and pricing

We do our best to accurately describe our products and display pricing, but we do not guarantee that product descriptions, images, colors, or other content are error-free. All prices are shown in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors and to limit or refuse orders at our discretion.

3. Orders and payment

Placing an order constitutes an offer to purchase. Your order is accepted when we send an order confirmation email. We use third-party payment processors (including Stripe) to securely process payments; by placing an order, you agree to their terms as well. We are not responsible for any fees imposed by your bank or card issuer.

4. Shipping

Shipping details, timelines, and costs are described on our Shipping Policy page. Delivery estimates are not guaranteed. Risk of loss passes to you once the carrier accepts the package.

5. Returns and refunds

We offer a 30-day money-back guarantee. Full terms, including how to start a return, are on our Refund Policy page.

6. Intellectual property

All content on this site — including logos, images, text, and product designs — is owned by Gentle Groom or its licensors and is protected by copyright, trademark, and other laws. You may not copy, reproduce, or distribute any content without our written permission.

7. Acceptable use

You agree not to:

• Use the site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to any part of the site or our systems.
• Interfere with or disrupt the site, servers, or networks.
• Use the site to transmit malware, spam, or other harmful content.

8. Product use and safety

Our grooming gloves are intended for pet grooming only. Always supervise your pet during grooming. Discontinue use if your pet shows discomfort or if the product appears damaged. Gentle Groom is not liable for injury to pets or persons resulting from misuse of the product.

9. Disclaimer of warranties

The site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, Gentle Groom and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Gentle Groom harmless from any claims, losses, or damages, including reasonable attorneys' fees, arising out of your breach of these Terms or your misuse of the site or products.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date. Continued use of the site after changes constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of the United States and the state in which Gentle Groom is established, without regard to conflict-of-laws principles. Any dispute will be resolved in the courts of that jurisdiction.

14. Contact

Questions about these Terms? Email us at support@gentlegroom.shop.