Privacy Policy — Gentle Groom

This Privacy Policy explains how Gentle Groom ("we", "us", "our") collects, uses, and shares information when you visit gentlegroom.shop or purchase our products.

1. Information we collect

Information you give us

Contact details: name, email address, shipping address, phone number.
Order details: products purchased, order value, and delivery preferences.
Payment details: processed securely by Stripe. We do not store full card numbers.
Communications: messages you send us via email or support forms.

Information collected automatically

Device and browser data: IP address, browser type, operating system, referring URL.
Usage data: pages viewed, links clicked, time spent on the site.
Cookies and similar technologies for essential site functionality and analytics.

2. How we use your information

Process and ship orders, and send order confirmations and updates.
Provide customer support and respond to inquiries.
Prevent fraud and protect the security of our site and customers.
Improve our website, products, and marketing (with your consent where required).
Comply with legal obligations.

3. How we share your information

We share personal information only as needed, including with:

Payment processors (e.g., Stripe) to complete transactions.
Shipping and fulfillment partners to deliver your order.
Email and hosting providers that power our website and communications.
Legal or regulatory authorities when required by law.

We do not sell your personal information.

4. Cookies

We use cookies to keep your cart working, remember preferences, and understand traffic. Most browsers let you refuse or delete cookies; doing so may affect site functionality.

5. Data retention

We keep personal information for as long as needed to fulfill orders, provide support, and meet legal, accounting, or reporting obligations. When no longer needed, we delete or anonymize it.

6. Your rights

Depending on where you live, you may have the right to:

Access, correct, or delete the personal information we hold about you.
Object to or restrict certain processing.
Withdraw consent for marketing communications at any time.
Unsubscribe from marketing emails via the link in any email we send.

To exercise these rights, email us at privacy@gentlegroom.shop.

7. Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children.

8. International transfers

We may process and store information in the United States or other countries. By using our site, you consent to the transfer of your information to countries that may have different data protection laws than your own.

9. Security

We take reasonable measures to protect your information, but no system is 100% secure. You use the site at your own risk.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date.

11. Contact

Questions about privacy? Email privacy@gentlegroom.shop.