Refund & Return Policy

We want your pet — and you — to love Gentle Groom. If you're not happy, we make returns easy.

30-day money-back guarantee

You have 30 days from the delivery date to request a refund. The product can be used (fur and all) — we just ask that you tell us why it didn't work so we can improve.

How to start a return

• Email support@gentlegroom.shop with your order number and reason for the return.
• We'll reply within 1–2 business days with return instructions.
• Ship the item back to the address we provide.

Refunds

Once we receive your return, we'll issue a refund to your original payment method within 5–10 business days. You'll get an email as soon as it's processed. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund at no extra cost.

Exchanges

Need a different size or bundle? Start a return for a refund, then place a new order for the item you want.

Non-returnable items

• Gift cards.
• Items marked as final sale at the time of purchase.

Cancellations

Orders can be cancelled for a full refund before they ship. Once shipped, follow the return process above.

Contact

Questions? Email support@gentlegroom.shop.