Shipping Policy

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking as soon as your order ships.

Delivery times

• United States: 3–7 business days after shipping.
• Canada: 7–14 business days after shipping.
• International: 10–21 business days after shipping, depending on destination.

Delivery estimates are provided by our carriers and are not guaranteed. Weather, customs, or carrier delays may extend delivery.

Shipping rates

Shipping rates are calculated at checkout based on your address and the items in your cart. Any promotional free-shipping offers will be applied automatically when you qualify.

International orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the price at checkout.

Wrong address or undeliverable packages

Please double-check your shipping address at checkout. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping may apply) or a refund minus original shipping costs.

Lost or stolen packages

If tracking shows delivered but you can't find your package, please check with neighbors and household members first, then email us. We'll help you file a claim with the carrier.

Contact

Shipping questions? Email support@gentlegroom.shop.